HEADS UP! AODA compliance reporting deadline is December 31, 2012

By , December 12, 2012 9:27 am

HEADS UP!  AODA compliance reporting is due December 31, 2012

Are you aware of your obligations under the Accessibility for Ontarians with Disabilities Act (AODA)?  Many employers are not, and the first phase of these obligations has already begun.

Did you know that as of January 1, 2012, AODA required every provider of goods and services to comply with the Customer Service Standard?

Did you know that as of December 31, 2012, AODA requires any provider of goods or services with 20 or more employees to file a Customer Service Accessibility Compliance Report?

If you answered “no” to any of these questions, let’s get you on the right track now!

Complying with the Customer Service Standard is as easy as 1, 2 (and sometimes 3 & 4)

For every provider of goods and services

Step 1. Prepare an accessible customer service policy. Click here for a template.

Step 2. Train Employees on the Customer Service Standard.  Complete a 45 minute online training course by clicking training course.

For every provider of goods and services with 20 or more employees

Step 3. Keep a written copy of your accessibility policy and notify customers that a copy is available upon request. This notice should be posted in a conspicuous space or on the organization’s website. Keep a record of employee training.

Step 4. File your Customer Service Accessibility Report by December 31, 2012. Click for directions on compliance reporting.

This is just the first phase of the AODA compliance requirements.  Stayed tuned for more information and suggestions on how to meet your obligations in 2013.

If you have any questions about employers’ obligations under AODA, please call us at 1–888-640-1728 or email us at [email protected]. You can follow us on twitter or subscribe to our employment law blog 


The material and information provided in this blog is for general information only and should not, in any respect, be relied on as legal advice or opinion. The MacLeod Law Firm makes no claims, promises or guarantees about the accuracy, completeness, or adequacy of any information linked or referred to or contained herein. No person should act or refrain from acting in reliance on any information found on this blog, without first retaining counsel and obtaining appropriate professional advice from a lawyer duly licensed to practice law in the relevant jurisdiction.

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